Ordering your diamonds
It’s so easy to order your memorial diamond! Follow these steps:
Choose your diamond. The first step is to decide what cut, color, and carat size you would like for your diamond. We have plenty of tips to choose your color and how to create your own diamond. If you want your diamond set, go to Settings and choose your preferred setting. You’ll receive a Product ID, and you’ll need this number to give to your HID customer service rep.
Order your diamond. It’s so easy to order your unique diamond with our online form. After you fill it out, your own HID customer service representative will answer any questions you may have around production and supply of your diamond. They you’ll get an official order form for completion and submission emailed to you. Also, we’ll send you a Personal Collection Kit for your sample.
Send us samples. This is the step where you send us the material that the diamond is being made from. Please put your diamond material into the included carbon collection bag.
For hair samples, please place ½ cup volume or about 0.07 oz. of hair into the collection bag.
For ashes, we require ⅔ cup volume or about 3.52 oz. of cremated ashes, equivalent to 3-6 heaped tablespoons. Securely wrap the collection bag, and mail by registered mail or courier.
Check your order status. You can easily track the status of your Heart in Diamond order through an online order tracker. We’ll issue you an Order ID # after we receive your sample. Simply type in your ID number from your order.
Wait for the delivery of your diamond. A Heart In Diamond representative or an authorized courier will deliver your diamond to your door. Please note: the Heart In Diamond Mini option will only be delivered by courier.
You can easily track the status of your Heart in Diamond order through an online order tracker. We’ll issue you an Order ID # after we receive your sample. Simply type in your ID number from your order.
A note about mail delivery service in New Zealand:
We aim to deliver at least 95% of standard mail within three working days, and urgent courier packages overnight, just like always. Priority items will be delivered every day, just as they are now, so keep checking your letterbox Monday to Saturday for your letters and parcels.
Order now link and form